Here are answers to some frequently asked questions from our merchants

What is my account number (Quick Check number)?

Your account number is the twelve-digit number which you were issued when you signed your Quick Check Service Agreement. This number identifies you as a Quick Check merchant. You can identify this number as the one that has 3 digits followed by a dash then 6 digits followed by a dash then 3 or 4 more digits. IE. 844-201993-997.

Why am I charged a statement fee? What is it for?

The statement fee is charged to defray the rising costs associated with handling your invoice. These costs include data processing, mail services and printing. The fee is necessary so that we can continue to keep the costs of the Quick Check service competitive.

How do I submit a check for guarantee?

Complete a guarantee request form and submit it with the original check to the address printed on the front of the form. Be sure to review the guarantee requirements printed on the back of the form. We recommend that you keep copies of the checks you submit for your records.

Why have I received a notice of non-compliance? I received an approval code at the time of the transaction.

A notice of non-compliance means that one of Quick Check's guarantee requirements was not met. In order for Quick Check to pay a guarantee on an approved check, all of the requirements listed on the back of the request form must be met.

Where is my guarantee check?

Guarantee checks are processed weekly or bi-weekly depending on the type of service agreement you signed with Quick Check. Please keep in mind that all checks are processed in Roanoke, Alabama and mail delivery times can vary.